Add a PERSON or PET to your custom portrait {UPGRADE}

Frequently Asked Questions

➤ TIMING, SHIPPING & RUSH

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Finished files are emailed within 4–7 business days for REGULAR turnaround, and 1–3 business days for RUSH. Portrait files take 5–10 business days (with different rush options).

For printed items, printing and shipping takes an additional 6–8 business days from proof approval.

➤ RUSH UPGRADES (for both design and shipping) can be found in "Shipping" drop-down at checkout, or below:

RUSH DESIGN (1–2 business days): https://www.etsy.com/listing/235001511/rush-the-design

RUSH SHIPPING (6, 4, or 2 business days):
https://www.etsy.com/listing/259887414/rush-shipping

NOTES:
• BUSINESS DAYS do not include weekends or holidays
• REVISIONS add 1–2 business days each, 2–3 business days for portraits.

➤ RUSH ORDERS

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Please see the "description" of each individual item for most up-to-date turnaround times and rush options.

RUSH UPGRADES can be added from the “Shipping” drop-down at checkout, when placing your order

EXISTING ORDERS (except portraits), rush the design here:
https://www.etsy.com/listing/235001511/rush-the-design

EXISTING PORTRAIT ORDERS, rush the design here:
https://www.etsy.com/listing/235001511/rush-the-design

RUSH PRINTING & SHIPPING:
https://www.etsy.com/listing/259887414/rush-shipping

➤ SEATING CHARTS

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I can accommodate any number of guests and tables, and organize the chart by table or alphabetically at no extra charge.

✦✦✦ RECOMMENDED SIZING ✦✦✦

✦ up to 100 guests … 16" x 20"
✦ 100–150 guests … 18" x 24"
✦ 150–200 guests … 24" x 36"
✦ 200–300 guests … two 18” x 24” signs
✦ 300–400 guests … two 24” x 36” signs

Please note that you MUST use the template. It greatly reduces the chance of errors.

➤ INSTANT DOWNLOADS

You should have received an email from 'transaction@etsy.com' with a link to your Instant Download items in the email account registered with Etsy. Please check your email, including the Junk folder.

If you cannot locate the email, Instant Download items are also available for download from the Etsy site immediately after your payment clears:

1️⃣ Do NOT use the Etsy App. You need to use a browser (on your computer, smartphone or tablet).

2️⃣ Go to Etsy.com, and log in with the account you used to make your purchase.

3️⃣ Go to You > Purchases and Reviews and look for the order.

4️⃣ To the right of the order, click the BLUE “Download Files” BUTTON. This goes to the Downloads page for all the files attached to your order.

➤ PORTRAITS: How are they made? What do I need to send?

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The portraits are personalized based on your info and photos. Outfits are customizable as well.

➤ How to PICK THE PERFECT PHOTOS for your portrait: https://tinyurl.com/HowToPickPhotos

➤ Email the following to "JadeForestDesign@gmail.com" after placing your order:

••• ORDER NUMBER:
••• NAME or TEXT:
••• HAIR STYLES:
••• HAIR COLORS:
••• EYE COLORS:
••• FACIAL HAIR/GLASSES:
••• SKIN TONES:
••• APPROXIMATE HEIGHTS:
••• OUTFIT CHANGES (if other than pictured):
••• FLOWER, TIE COLORS:
••• PET BREED (if you added pet upgrade):

➤ Include clear photo(s) of all the people and/or pets to be illustrated. Well lit, camera-facing photos are best, and separate photos are fine.

PLEASE NOTE:
Custom scenery is NOT included.

➤ INTERNATIONAL ORDERS

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Unfortunately shipping is only available within the US and Canada for invites, menus, programs etc (US only for signs).

Please order a DIY printable version here (and print locally):
https://www.etsy.com/listing/499183180/printable-only