Add a PERSON or PET to your custom portrait {UPGRADE}

Frequently Asked Questions

✅ ORDERING INSTRUCTIONS ➜

We usually ask you to provide your info in the "Personalization" or "Notes" box when placing you order. For PORTRAITS, each design has a unique web link for sending over your photos.

Please scroll through each item's photos and read its DESCRIPTION section for complete ordering info and FAQs.

✅ CURRENT TIMING ➜

You can expect emailed proofs (or printable files) within 4–7 business days of your order date for non-portrait orders. Portrait proofs take 2–3 weeks. For PRINTED items, you'll be asked to approve the design for print (or revise, if needed).

Printing and shipping takes approximately 2–3 weeks from proof approval. For PRINTABLE orders, you will be able to download and print as soon as you're happy with the emailed design.

Allow an additional 1–2 business days per revision (2–3 business days for portrait revisions).

You can normally expect things on the quicker end of the ranges given, but we are not able to provide delivery guarantees on non-rush orders.

✅ 🔥 RUSHING YOUR ORDER ➜

We offer a variety of rush options under "Shipping" at Checkout. Or, you can add rush to an existing order here:

PORTRAIT: https://www.etsy.com/listing/605464486/rush-my-portrait
NON-PORTRAIT: https://www.etsy.com/listing/235001511/rush-my-design

You may also choose to rush the printing & shipping portion of the process only. A link to shipping upgrade options will be included in the email you receive with your proof.

✅ CHOOSING PHOTOS FOR PORTRAITS ➜

There's no need for everyone to be together in the photo. Separate photos for each person are just fine. A high-quality, forward-facing photo of each person's face is what's most important for a great likeness. Learn more here: https://tinyurl.com/HowToPickPhotos

✅ DIY PRINTABLES VIA EMAIL ➜

Most items in our shop have the option to choose a "printable", or "email file only", if you prefer to print locally. While we highly recommend the professional printing services offered via the shop, choosing this option means you'll receive personalized, high-resolution, printer-ready (printable) files via email. Please see "CURRENT TIMING" above for how soon to expect the emailed designs.

✅ INTERNATIONAL ORDERS ➜

Use coupon code PRINTABLEONLY to remove shipping costs from printable orders at checkout. Choosing the printable, and printing locally, is often the quickest, and most affordable option for International customers. International shipping is 2–5 weeks, depending on customs.

✅ SIZING (for Guest Books + Seating Charts) ➜

Here are suggested sizes:

➤ 11” x 14” → for up to 50 guests
➤ 16” x 20” → for between 50 and 100 guests
➤ 18” x 24” → for between 100 and 150 guests
➤ 24" x 36" → for between 150 and 250 guests

The size is really a matter of personal preference, and depends on a few things. For guestbooks, consider whether you expect guests to include a message, as opposed to just a signature etc. For seating charts, consider how far guests will be standing to read them.

When in doubt, we always suggest going LARGER, rather than smaller.

✅ CANCELLATIONS ➜

After the 4 hour cancellations window has closed, cancellation & refund requests may be accepted on a case-by-case basis. Depending on the complexity of the design, a non-refundable $15–$300 design fee is applicable once the design proof has been started. No orders can be cancelled once approval to print has been given. No exceptions.